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Repair & Modification Service Policy
Before we begin service on any system or controller, we will perform a basic, but not exhaustive, functionality test. For example, for a GameCube system, we will check that the system powers on and reads a game, but we will not test every controller port or all disc formats.
If the item does not pass this basic test, we will not proceed with service — unless the service directly addresses the defect. For instance, if you send in a GameCube for a region unlock modification but it cannot read discs, we will not proceed unless the goal is to fix the disc drive.
If there are minor functionality issues, we will contact you via phone and email before proceeding. You'll have 24 hours to respond, after which we may proceed with the original request at our discretion. For example, if you send in a PS5 controller for joystick replacement but one of the face buttons fails in our initial test, we’ll inform you before continuing.
For any system or controller that we do not proceed with service on, we will issue a full refund minus a $10 bench fee. Please test your items before sending them to avoid this.
After completing service, we will re-test the item for basic functionality, including any newly installed or modified features. If anything that was working before service is no longer working, we will make every effort to correct it.
We strongly recommend customers test their items thoroughly before shipping, as our tests are limited to the service scope.
We are not responsible for items damaged in transit due to improper packing or shipping mishandling. Please pack carefully and use tracking/insurance if needed.
We also reserve the right to refuse service on items with significant damage, corrosion, or signs of liquid exposure.
All services are covered by a 100 Day Warranty, which applies only to components that were installed or modified by us. It does not cover unrelated failures, physical damage, or misuse after the repair.
Contact
Phone:
(631) 650-1504Email:
Support@RetroIslandNY.comStore Hours
Sunday: 11AM-9PM
Monday: 11AM-9PM
Tuesday: CLOSED
Wednesday: 11AM-9PM
Thursday: 11AM-9PM
Friday: 11AM-9PM
Saturday: 11AM-9PM
Eastern Time Zone
Standards & Policies
© 2025,
Retro Island Gaming.