Insurance
Retro Island Gaming Shipping Protection Policy
Retro Island Gaming offers in-house shipping insurance service to provide customers with added protection for their orders. This policy ensures that in the event of lost, stolen, or damaged shipments, customers can receive a replacement or reimbursement according to the terms outlined below.
Coverage Details:
Our in-house shipping insurance covers the following:
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Lost Shipments: If a package is marked as lost by the carrier, a replacement or refund will be issued after a reasonable waiting period (typically 7-14 business days from the estimated delivery date).
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Damaged Shipments: If an order arrives damaged, customers must provide photographic evidence of the packaging and item(s) within 48 hours of delivery to qualify for a replacement or partial/full refund.
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Stolen Shipments: If a package is marked as delivered but is not received, customers must notify us within 48 hours. A claim will be reviewed, and a replacement or reimbursement will be issued at our discretion.
Exclusions:
The following are not covered under this policy:
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Orders shipped without in-house insurance.
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Packages that are delayed but still in transit.
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Minor packaging damage that does not affect the item’s functionality.
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Packages delivered to the incorrect address due to customer input errors.
Claim Process:
To file a claim, customers must:
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Contact our support team at support@retroislandny.com within the required timeframes.
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Provide the order number and relevant documentation (e.g., photos for damaged items, confirmation of non-delivery, etc.).
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Allow up to 7 business days for claim review and resolution.
Refund or Replacement Process:
Upon approval of a claim, customers may receive:
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A replacement of the same item (subject to availability).
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A refund for the value of the item, minus shipping costs (if applicable).
Opting into Shipping Insurance:
Customers can add in-house shipping insurance at checkout for a small fee. This ensures their order is protected under this policy.
By purchasing in-house shipping insurance, customers agree to the terms outlined in this policy. Retro Island Gaming reserves the right to modify this policy at any time.