All sales are final, but your play experience is guaranteed. We protect our customers against technical defects with the following coverage:

• Pre-owned Games & Media: 100-Day Warranty
• Pre-owned Consoles & Accessories: 100-Day Warranty

If your item isn't working like it should, email support@retroislandny.com! We will happily troubleshoot, repair, or exchange the item for you. If those aren't possible, you will receive store credit.

Please Note: We do not offer cash refunds or accept returns for buyer's remorse. If an item is sent back under a warranty claim but our team tests it and finds it to be fully functional, you will be responsible for the shipping costs to have the item returned to you.